An increasing number of UK consumers are opting to buy a refurbished device as their new phone. According to research, a huge 60% of smartphone consumers in the UK would consider buying one as their new handset. We will be answering several frequently asked questions regarding refurbished phones, so that you can be informed when making a purchase.
Here are the questions you may have when asking about refurbished phones, feel free to skip ahead using the links below;
Refurbished phones are devices which typically have been traded in by a former user, and then have been worked on by certified retailers so that they can be sold on as a fully working refurbished device to a new person.
Refurbished devices undergo a series of tests by the refurbishing company to ensure that they are in full-working order and their cosmetic condition is first-rate. The conditions of mobile phones that recycling companies on our recycling comparison accept are new, working and broken, and these conditions will determine the amount of work that will need to be carried out on them to make them suitable to be resold on the refurbished phones market.
Not all devices that have been refurbished were faulty before. Many refurbished phones are ones that networks and retailers have received back after the customer has changed their mind during a cooling off period, so many of these devices may show very little signs of use. Nonetheless, they are required to be classified as ‘used’ and subsequently refurbished.
A phone which is working already may only need a cosmetic refurbishment to reduce any signs of wear and tear, whereas a broken phone may need considerable work to fix issues. Sometimes functionality of some hardware features will need to be restored as well as a cosmetic makeover so that it will resemble a ‘like-new’ device.
The Data Protection Act also states that a seller must securely wipe any data on the phone when they receive it. So when you buy a refurbished device, you will receive a clean, data-free smartphone that has been repaired to a quality standard.
Getting a refurbished device saves money and protects the environment when compared to buying a new phone. Just take a look at the environmental impact of a brand new smartphone. Many different models of devices get traded in daily, so you are not short of device choices when it comes to picking your next phone from a refurbished range.
Many of the retailers on our site will send you the device in packaging with their own branding. These are just as protective, and the phone will be in a protective sleeve, or be packaged with bubble-wrap to keep the device safe in transit.
Many people ask the question: ‘should I buy a refurbished phone?’, and while we may not be able to give you a straight answer, we can outline the pros and cons of choosing refurbished over brand-new so that you can have a clearer idea.
A huge advantage of buying a refurbished phone as opposed to a new flagship device is that you’ll save money. You can save up to 50% and any visual difference would be really hard to spot on the better condition models whilst still saving a significant proportion.
Buying a refurbished handset is a more environmentally friendly option than buying a brand-new phone. While smartphones have power efficiency features, usage only equates to a small percentage of its emissions and buying a refurbished phone effectively kerbs the demand on raw materials.
When an old device is resold, it stays in circulation and is therefore not disposed of on a landfill or sent to one of the many e-waste dumps around the world. A better alternative is to keep it maintained and in circulation until e-waste recycling centres become more advanced.
All of the retailers that we list on Compare and Recycle offer the same standard 1 year warranty on purchases, which is the same as buying brand-new.
You may not receive the additional accessories that are usually bundled with a brand new phone, as it depends on the condition of the refurbished phone you are purchasing. This means that you might miss out on a fast charger or headphones.
Refurbished smartphones tend to be sent to you in a plain box, branded by the retailer you purchased from. Some people prefer the luxurious experience that comes with buying a phone directly from a manufacturer such as Apple or Samsung for example.
Refurbished phones are tested by the certified retailers to ensure that they are in full working order, so in this respect it is fair to say that all refurbished devices meet a level of quality that means they are fully functional and aesthetically pleasing.
There are some differences in the quality of smartphones based on their condition though. The refurbished devices on our site are classified as either good, excellent or pristine.
Devices classed as ‘good’ are those which have moderate signs of wear and tear but otherwise work perfectly, while the ones that are ‘excellent’ are in near perfect cosmetic condition with minimal signs of use.
Devices that are ‘pristine’ will appear and function as though they’re brand-new devices (even though someone else may have used them before).
Many people are concerned that refurbished phones do not come with warranty, however this is actually not the case. On our site, you can buy a refurbished phone which will be covered by a 12-month warranty, so you can rest assured that if for some unlikely reason the device that you’ve purchased is faulty, it will be covered either by warranty or can be exchanged under the retailer’s returns policy.
There are many places that you can buy a refurbished phone, including shops on the high street and online retailers. There are many online retailers that sell refurbished devices on marketplace websites such as eBay or Amazon. Our advice is to choose a reputable retailer.
As well as online retailers, you can also go to a high street mobile phone repair shop. This works well if you would prefer a face to face interaction with a member of staff or test out the phone yourself in store. There are many shops that sell refurbished devices that you can visit, including chains such as CEX or local independent shops.
We compare many refurbished phone retailers on our refurbished mobile phone comparison, and that list is growing. The more retailers you can compare from, the more likely you are to find the phone you want for less.
Apple has end of life device processing unlike any other manufacturer out there, they even have a specialised recycling robot called Daisy that decommissions devices. The savings are not as dramatic as those that can be found at other retailers (up to 15% stated by Apple for a devices graded "Like New"), but phones bought from the Apple store are eligible for AppleCare+ plans, which sets this store apart from all others.
Refurbished devices are given a ‘grade’ which states their condition. This can cause confusion as different retailers have different condition rating guidelines. However, here on Compare and recycle we have simplified this for you by narrowing it down to three categories:
Some retailers have a class for New and a class for Pristine. When you remove this type of phone out of its box, it will be as good as new, without any blemishes or damage.
Again, retailers have similar grade requirements whether they grade a device as ‘very good’ or ‘excellent’. These may have been owned for slightly longer, have an ever so slightly degraded battery, or the slightest of visual marks. Otherwise, they are in near perfect condition.
Everything else is classified as good, as these may have some small scratches or other signs of wear and tear, but will still be functioning as normal.
Refurbished smartphones are an appealing choice in a number of ways. But what phones do people go for when buying refurbished in 2021?
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