What To Do With a Broken Phone: Repair or Replace

Your smartphone is more than just a piece of tech—it’s your digital lifeline. So when it breaks, the decision can feel overwhelming. Should you repair it or replace it entirely?

In this guide, we’ll help you evaluate your options by walking you through:

• How to assess the damage

• When repair is worth it (and when it’s not)

• Example cost of phone repairs

• Checklist for when to upgrade or replace your phone

• How to responsibly recycle broken devices

Let’s break it down step by step so you can make a confident and eco-conscious decision.

Step 1: Assess the Damage

Before rushing to replace your phone or book a repair, take a moment to evaluate what’s actually wrong. Ask yourself:

• Is the damage cosmetic or functional?
  Look for physical damage such as cracked screen, back of the phone phone and identify whether your phone is working as it should with none of the functionalities affected like biometrics authentication, camera quality, charging, powering on.

• Does the damage affect usability?
  If the damage is cosmetic only, can you still make calls or use the touchscreen?

• Is it one issue or multiple?
  If your phone’s both screen and back panel are damaged, and on top of it there are internal faults, it might not be worth repairing due to the cost.

Common repairable problems include cracked screens, weak batteries, and faulty charging ports. These issues can usually be resolved affordably, especially on newer phones. However, if you’re dealing with water damage, logic board failure or signal issues, the repair costs may outweigh the phone’s remaining value, so carrying out an initial assessment of damage is crucial as it will determine which route you need to take.

Step 2: Consider Repairing Your Phone

Repairing your phone isn’t just about saving money—it’s also about reducing waste and extending the life of your tech. If the issue is relatively minor, a repair could give your device another 1–2 years of reliable use.

How Much Does It Cost To Get A Phone Repaired?

Let’s take a closer look at average UK repair prices for some popular models:

Screen and Back Replacement Costs

A screen replacement is one of the most common repairs—and often one of the most expensive. For flagship models like the iPhone 14 and 15, it can cost close to £400. If your phone is still relatively new and valuable, this may be worth it, especially if you don’t plan to upgrade for another year or two.

Battery Replacement Costs

Battery replacements are significantly cheaper and can make an old phone feel brand new. If your phone still performs well in other areas and doesn’t have major hardware faults, paying less than £100 for a new battery is a smart move.

Before going ahead with any repair, it’s worth getting a quote from an official repair centre or a trusted third-party repair service to ensure your phone is in safe hands. If you have Apple Care+, double check if you can claim for the damage and if you need to pay any access.

Step 3: Should You Replace a Broken Phone?

Not all phones are worth fixing. If yours is several years old, no longer receives software updates or is just too expensive to repair, replacing it may be the smarter option, as long as you Compare and Recycle it as part of your upgrade.

Here are some signs you should replace your broken phone:

✅ Repairs cost more than 50% of what the phone costs to buy

✅ In addition to cosmetic damage, your phone has internal faults

✅ You’re missing out on new features or security updates

✅ Your storage is always full despite deleting apps and photos.

Replacing doesn’t have to mean buying the latest brand-new model. Refurbished phones are a great alternative that balance price, performance, and sustainability. So definitely shop around for your replacement phone on the refurbished market.

Repair vs Replace Summary

Real-Life Example: Should Courtney Repair or Replace Her iPhone 14 Plus?

Courtney’s iPhone 14 Plus has suffered a hip-height drop straight on a driveway which shattered its back glass. Let’s walk through Courtney’s options and see whether it’s best to repair or replace the iPhone 14 Plus.

Option 1: Send it to Apple for Repair

• Repair Cost: £165.83

• Current iPhone 14 Plus Purchase Price: ~£499

• Longevity: Supported with updates until 2029

• Convenience: 1 week process from sending it to receiving a repaired phone back.

In this case, a repair is possible but not exactly cheap - more than £150. Courtney would be spending almost 35% of the phone’s current retail price to fix it. That’s within our recommendation of cost to value ratio and given that this iPhone model will be supported for at least 3 more years, Courtney can make the most of keeping it for longer.

Option 2: Upgrade to a New Phone

If Courtney was to upgrade to a new phone, she would choose an iPhone 16 Pro Max which will be supported until 2031 with software and security updates. Currently it retails from £1,199 brand-new. A refurbished iPhone 16 Pro Max would be much cheaper and depending on the condition, the cheapest option would start from just over £900. If Courtney trades in her broken iPhone 14 Plus as well, she could shave up to £180 off her upgrade cost. When comparing the costs of both options with a trade-in, the refurbished iPhone 16 Pro Max is a clear way to save more money.

• Sell broken iPhone 14 Plus (as is): up to £180 via Compare and Recycle

• Buy Refurbished iPhone 16 Pro Max: From £914 (good condition from MusicMagpie) bringing the net cost of the upgrade to £734.

• Buy New iPhone 16 Pro Max: From £1,199 (256GB) which makes the net cost of the upgrade £1,019.

Trading in her broken iPhone definitely reduces the upgrade cost, however the option of repairing the phone instead of upgrading it is definitely the most cost-effective as it will only cost around £165.

Final Thoughts: Make The Right Call

Repairing or replacing your broken phone comes down to a few key considerations. Repair it when the fix is affordable and the phone still has juice in it to last you a few more years. Replace when issues pile up, performance suffers, or repair costs are higher than the phone’s value. Each option has a financial and environmental impact. By evaluating your phone’s value and exploring sustainable alternatives like refurbished models or responsible recycling, you can save money—and help the planet.

Mobile Phone Repair Guide: Ways to Fix a Broken Phone

Repairing a broken phone can be a costly affair, but it is definitely worth it from environmental standpoint. If you're considering a mobile phone repair, comparing repair options is crucial to make sure you're getting the right service for your money. In this article we explore repairs of common smartphone damages and guide you through repair options available to you.

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Yasmin

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