Welcome to our Gold Selling Frequently Asked Questions section. Below are some of the questions most commonly asked by our users, if you can't find what you're looking for then find out how to contact us by visiting our Contact Details page.
All featured recyclers can offer an estimated value on each of your items and each item will be individually inspected upon arrival.
All companies accept un-hallmarked gold.
To determine the precise gold content and carat value, your items are tested and inspected before an exact offer can be processed. Items can only be evaluated at gold recycling merchant and therefore can be returned to the customer if the offer is declined.
Not a problem, our featured recyclers all accept tangled mass, they will offer you a price based on the combined weight and purity.
Every company we recommend employ professional jewellers who use specialist scales to give accurate readings. All scales are calibrated regularly and carry a certificate of accuracy.
When items are received they are carefully weighed to the nearest 0.1 Gram to ensure the offer is comparable with the best market price.
Yes, all of our featured recyclers buy a variety of coloured gold including white and rose at the same rate as yellow gold.
The majority of featured recyclers do not buy gemstones. Any gemstones within items of scrap gold received will not be returned as removal of the stones is time consuming and on most occasions the labour charged incurred will far outweigh any profit margin. We recommend that, if a stone is of sentimental value, you remove the stone before sending the item or ensure you use a gold recycler that will give you a value for your item as a whole and not just scrap gold.
Our highly recommend gold recycler, PostGoldForCash.com do offer prices for jewellery with fixed gemstones or loose gemstones.
All our specialist gold recyclers are qualified and use precise weighing scales that give an accurate reading. If there are significant discrepancies on weight then you shall be notified immediately.
All of our featured recycler prices are based on the London Gold Fix price for gold which is set at 10:30am and 3pm daily. The valuation for your gold will be based on the London Gold Fix price applicable from the time and date your items are received.
Depending upon which company you have chosen to recycle with you will either be able to send your items using Royal Mail’s special delivery service, packaged in a padded envelope or a secure box including any description form that may be needed. This service also provides additional options such as “sign-upon-delivery” and “insured-delivery” which you may want to consider if you are sending a high or large bulk value package.
Alternatively, gold recycling companies who offer free postage and packaging will send pre-paid packets out via Royal mail, which are then either sent back using Royal mail or are collected by a designated courier company. Although the majority of companies who provide pre-paid postage include insurance so may not, so it's a good to check before with the postal/courier service before you send if you are unsure.
All of our featured recyclers will send out confirmation of your parcel’s arrival, which will be in the form of a phone call or email. Orders sent by special delivery should also be trackable via the Royal Mail website or the Courier service website.
Once the designated company has valued your gold and you accept the offer, payment will be made. Each company we feature have different pay methods and time scales, so be sure to choose a company that suits your need best.
If your bank subscribes to the FPS system, then gold recyclers that offer this can make Bank Transfers to you on the same day and you will generally have cleared funds in your bank account within 2hrs.
Simply visit the contact details page located at the bottom of the website or alternatively you have access to a users community where you can share experiences with other users, read and leave reviews and become part of our social networking.
If it is a featured gold recycling company that you are interested in contacting regarding your items or their services then the simplest way to contact them is by clicking through to their website and visiting their contact page.
Once the gold recyclers of your choice have weighed and valued your gold your gold recycler will make you an offer by email or phone. You will then be able to accept or reject the offer, if you decline the offer then your valuables will be returned to you. Some companies may charge you the additional costs of the postage so just make sure you read through the detail forms before sending any items.
Additionally a select few gold recyclers can offer a small time frame in which you may buy back your items.
All parcels sent through “Royal Mail Special Delivery” can be fully insured to a maximum of £2500.00, your parcel can be tracked via the internet with a signature obtained upon delivery, this service is very safe and secure.
If your chosen recycler collects with a private courier company then you also have a high level of protection and your parcel can be insured for up to the full estimated value. These methods of delivery are very safe and we have many happy customers that have used our comparison to find the safest gold recyclers who have all had positive experiences. We advise any customers using a gold recycling company who doesn't not provide pre-paid postal insurance to purchase this additionally to prevent any loss of valuables.
As a comparison website, we only compare companies who we deem 'safe' as our customers best interests are at heart. We build up unique and friendly relationships with highly recommend gold recyclers so we are able to offer an excellent level of customer service if you ever experience any issues.
We are here to help all our customers find the best and safest place to sell their gold.