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User Complaints Procedure

Compare and Recycle is a free-to-use comparison website that compares service suppliers in the mobile phone and gadget recycling market in the UK.

In providing this service free to consumers, Compare and Recycle has adopted a price comparison table, a features guide with service summary, a user feedback forum and a star rating assessment based upon a combination of performance indicators.

Whilst our users are under no obligation to use our service as detailed in our terms and conditions, we do try to assist wherever possible to ensure that the service providers that we compare do comply with our specific requirements.

Integral to our service is the members' forum that allows a user to join and post comments relating to the service received from our recyclers. Standard reviews can be posted here under the specific recycler review heading.

In the event that a user requires a level of complaint resolution, it is important that they follow the appropriate steps:

  1. The user should in the first instant refer the complaint directly to the appropriate recycler via that company's formal complaint or feedback system.

  2. None of the above shall affect a users rights or entitlements in law.