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Best Offer Guarantee

Find a better quote somewhere else and we'll refund the difference!

You can claim a refund of the quoted price difference if you happen to find a better offer online to sell your mobile phone

We are so confident about the trade-in offers on Compare and Recycle that we will match the highest offer found anywhere else online.

Just remember to contact us within 48 hours of placing your order on Compare and Recycle, and follow the checklist below to be eligible for a refund.

What Is Compare and Recycle’s Best Offer Guarantee?

When you search for an offer to sell your mobile phone on Compare and Recycle, you are presented with various quotes from different merchants. This means that you get to choose from market-leading deals which best suit you by payment period, quote, free postage, reviews and more.

If you find a better offer to sell your mobile phone online - we’ll refund you the difference. We define the best offer as a quote provided by a recycling provider for your mobile phone at the time of placing the order. This guarantee will not be applied to the difference between the original quote and actual amount paid to the customer.

Eligibility Checklist

You are eligible for a refund under Compare and Recycle's Best Offer Guarantee, if the below criteria is met:

  • You have placed your original order at www.compareandrecycle.co.uk, your device has reached the merchant and your order has been processed and completed by the merchant.
  • The merchant you placed your order with through Compare and Recycle must be offering the highest quote for your make, model, condition, network lock and storage capacity on the www.compareandrecycle.co.uk comparison results page.
  • A screenshot of the higher deal you found online has been provided and it includes date and time of the screenshot, website’s address and logo, order details including make, model, storage capacity, network lock, device condition (new/working/broken) and offer in GBP.
  • Compare and Recycle will be in contact with the trade-in provider to verify the offer you are claiming under this best offer guarantee.
  • The two offers compared for a claim under this guarantee must be identical. The device’s condition (new/working/broken), model, make, storage specifications, number of units, payment (bank transfer/cheque/PayPal) and postage (freepost pack, freepost label) methods must match.
  • The higher offer must be from a legitimate and currently trading mobile phone recycling provider or trade-in website that does not have an active listing on www.compareandrecycle.co.uk at the time of making a claim. Compare and Recycle reserves the right to decide whether a recycling provider or trade-in website is deemed legitimate by taking into account the following but not limited to public reviews from reputable third-party review websites, plus Compare and Recycle’s expertise and industry experience. It is at the sole discretion of Compare and Recycle to decide whether a refund can be honoured.
  • The best offer guarantee claim has been submitted to Compare and Recycle within 48 hours of your order placed to a merchant through www.compareandrecycle.co.uk.
  • Even if selling more than one device through Compare and Recycle, only one claim per person can be submitted.

When Does Compare and Recycle’s Best Offer Guarantee Not Apply?

Compare and Recycle will not honour the refund under this best offer guarantee, if the following is applicable:

  • You have not chosen the highest available offer on Compare and Recycle when placing your order.
  • Your order has not been processed and completed by the merchant you chose.
  • The higher quote is part of a loyalty or rewards program. We define this deal as any situation that requires you to perform an action which then changes the trade-in offer for your mobile phone. This includes but is not limited to promotions, trade-in schemes, rewards, loyalty or referral programs.
  • If a higher offer has been found on a peer-to-peer digital marketplace (i.e. Facebook Marketplace, eBay, Gumtree etc.)
  • The higher offer has been received over the phone or in person.
  • Different order details have been used to secure the higher quote.
  • If you are under 18 years old and not a resident of the United Kingdom.

How Can I Make a Claim?

After selling your device to a merchant through Compare and Recycle, you have 48 hours to make a claim under this guarantee.

Fill in the contact form below with the subject: Best Offer Guarantee. Make sure you provide your order number and name of the merchant you placed your order with on Compare and Recycle, the proof of a higher quote is attached in the form of a screenshot. Claims that fail to follow these instructions will be regarded as invalid.