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  1. #1
    Junior Member
    Join Date
    Apr 2012
    Posts
    2

    Excessive Wear and tear!!

    Like many before me, I wish I had studied these forums beforehand. I traded i my galaxy s 19000 and was offered 119.10, I posted it recorded delivery and duly received an offer the next day albeit around 50% of the price! The phone was in good condition and CEX had already verified this and offered marginally less.

    I now have to pay 4.50 because I have rejected their offensive offer! It's obvious their "technicians" are on commission and benefit from paying out less. Another company with poor ethics tying to sell an ethical product.

    Not impressed

  2. #2
    Verified Recycling Merchant Yuli's Avatar
    Join Date
    Feb 2012
    Posts
    61
    Dear martitom18

    With regards to your complaint, could you please contact us with your order ref. number, full name and/or email address.

    This is so I can double check this for you.

    I do apologise for any inconvenience caused.

    Kind Regards
    Yuli
    Customer Service
    Cash4 Phones

  3. #3
    Junior Member
    Join Date
    Apr 2012
    Posts
    2
    Hi Yuli

    My order number is 20182421, full name is Martin Thompson

    Thanks

  4. #4
    Verified Recycling Merchant Yuli's Avatar
    Join Date
    Feb 2012
    Posts
    61
    Dear Mr Thompson (martitom18)

    Thank you for your reply.

    I am investigating this further, and will get back to you as soon as I have a response.

    I do apologise for all the inconvenience caused to you.

    Kind Regards
    Yuli
    Customer Service
    Cash 4 Phones

  5. #5
    Verified Recycling Merchant Yuli's Avatar
    Join Date
    Feb 2012
    Posts
    61
    Dear Mr Thompson (martitom18)

    With regards to your enquiry, please check your private emails as I have sent you a reply.

    Please let us know what would like us to do.

    Apologies for all the inconvenience caused.

    Kind Regards
    Yuli
    Customer Services
    Cash 4 Phones

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