Resolved - Sony Ericsson Satio Quoted Value - £62. Inspected Value - £14!!!!

[Alfa Female]

How this company has a rating for 5* on this website is beyond me!!!!!

I am absolutely disgusted with them. My phone's touch screen has had a protective screen cover on it, for its entire life. A huge mark-down in their value, and NO explanation. To say I'm cross is a HUGE understatement.

Recommend Compare and Recycle? No! Recommend Mobile Phone Exchange? NO, NO, NO!!!

[Alfa Female]

One email, and surprise, surprise. Now they want to give me the full £62!! I asked for an explanation for the mark-down, and the respondent said they couldn't give me one as the engineer hadn't provided a reason.

Interestingly enough on the same day I also sent in another phone valued at £13. I knew it wouldn't make that though as it didn't start up and had no battery, but it would have only gone to the tip, so I had nothing to lose. Today they say they are paying me £13!!!! A fully functioning phone with a perfect screen quoted £62 and was going to pay £14, and a broken phone with the battery missing, quoted £13 and paid £13!!! Crazy!!!