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Resolved - Clearly a scam, not happy
I sent in a Nokia 5800 and was told it was worth 60 but then got an e-mail saying that the screen was badly scratched and so it was only worth 10. I photographed the phone before I sent it and took down the IMEI. I know it was not scratched and I even sent it with a screen protector still attached. I complained and asked for photographic proof of the damage. They responded offering me 40 for it instead. They still have not shown me any evidence of the scratch so I cannot trust them. It is clear that they offer the best price then reduce it to almost nothing. When you complain, they make you a "better offer" which they expect people to then accept.
This is a scam. Don't bother - use a site that offer free returns at least. These jokers wan't 10 for return of my phone which I'm sure they will make sure is damaged if I accept. Don't use them!
Verified Recycling Merchant
Hi, please can you email your reference number to email@example.com adn i will get this looked into ASAP for you.
I eventually managed to resolve the issue. They did send me images of the phone, and you could clearly see that the screen protector was still on!
I asked them to remove it, and they sent me a second image, which also showed a scratch now where there wasn't one before. I also thought that I could still see a screen protector, which makes me wonder if a new one had been added with a scratch?
When I told them that their own images proved that they had scratched it, they offered me the full value again.
I will leave you to draw your own conclusions - but be aware that if you receive a reduced valuation and have sent in a phone with a screen protector, make sure they have taken it off (and make sure you get an image before they do)!
Images sent are attached...
Excellent thread zzalsar4. thank you for your input and for responding when the merchant resolved your issue.
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