Resolved - Scam,very unhappy

[nell.l@virgin.net]

The same thing has happened to me as other people on this forum,wish I read this first.

I was quoted £60, then they sent me a email quoting me £30 because they said there were excessive scratches on the screen.my phone was in very condition and had minor scratches.

As other people have had the exact same problem,this is obviously a scam.

I also had to pay £5 delivery witch they said was free.
I am not happy and like other people on here i will be contacting BBC watch dog and trading standards. Do not use this service its a SCAM.

[nell.l@virgin.net]

MY customer ref: 1342456.

[Mobile Phone Xchange]

Hi,

I have emailed you directly regarding your query so please get back to me when you can. Regarding the £5 charge to send your handset. We offer two labels to send- one is a freepost addressed label which costs you nothing, the other is a special delivery label which costs you the proce of a special delivery. I hope this helps.