Now I was very annoyed because the phone has been in a rubber case since ive owned it and the screen had a few marks but NOT heavy scratches. It was well looked after and it did not affect the use of the phone at all.
When I contacted Mobile Phone Xchange to have the phone returned, the customer service rep immediatley said this was a mistake and said the email offer should be £60.
I feel that this is done to see if you call and if you dont they save more money. How many people have been offered less money and just taken it without complaining????
If you are offered a low quote from the original offered, call them or better still avoid all together.
I know we wont be using them again.