Getting the best deal when selling your old mobile phone can be a tricky business. Obviously, not all used goods are ideal condition and this should be considered when selecting a phone recycling merchant. There are a good many recyclers around the UK who will pay you for your old mobile phones, tablets and all sorts of electronic recyclables and some are more relaxed about the general condition of your goods than are others. What they can be willing to pay varies enormously based upon the condition of the goods with some merchants offering prices for new and unused or for damaged and broken goods. It’s worth remembering that it’s not always wise to just choose the company who is listing the best price without first checking if they have a stringent acceptance standard.
Many list their prices publicly and display their terms of service which often includes a grading policy, an alternative offer policy and a return policy. You should familiarise yourself with what each recycling merchant expects before sending in your phone because there may well be a cost associated with returning it to you if you are not satisfied with the grading or their alternative offer if the goods did not pass their test.
It should be remembered, that, when sending valuable goods through the post, you may wish to use a registered or recorded delivery service. It is also a good idea to take a clear picture of your phone show the condition with any defects before posting it.
If an item is returned, it will cost the merchant time and additional postage money so he will generally list a fee that you should be aware of. If you are not certain about the condition of your gadget, we recommend that you select a merchant who returns free of charge.
Merchants will use differential grading because they all have differing outlets for the goods they acquire from you. Some are simply packaged off to markets around the world for fast redistribution at small margins so the offer prices may be lower because they will allow for more minor damage due to normal usage, whereas, other merchants supply for secondary sale or for insurance replacements or even refurbish them to an as-new condition for resale. The end use affects the price a merchant is willing to pay and you would be wise to be realistic about the condition of the goods when selecting which merchant to use.
A merchant is sometimes dealing with thousands of customers each day so it can sometimes be difficult to communicate directly other than by messaging and you should be prompt when replying to their emails to you otherwise they may assume that you have agreed or accepted their terms which generally do give you a reasonable time limit to respond. Merchants do have to deal with very many unrealistic claims but if your complaint is genuine and you have satisfied your end of the agreement and and terms and conditions stipulated then you should be treated fairly and any questions you may have should be answered with reasons for decisions given.